Refund Policy

If you are not satisfied with a Collector or Dealer plan, you can request a full refund within 30 days of your order date. This applies to change of mind as well as to problems with the Service.

Refunds are processed by our payment provider Paddle, who is the Merchant of Record for all CardVault orders. To request one, visit paddle.net with the email address you used at checkout, or contact us and we will raise it with Paddle for you. Refunds are returned to the original payment method.

You can cancel a plan at any time from the Account page in the app or from the Paddle billing portal. Cancelling stops future renewals and keeps your paid features active until the end of the period you have already paid for; your collection stays in your account on the free plan afterwards.